Yes, of course. We offer a 90-day satisfaction guarantee. If you are not completely satisfied, you can request a refund within 90 days of the delivery date and receive a full refund. (excluding return shipping costs)

Please email your order number and reason for return to support@akiys.com. Once approved, we will send detailed instructions and the correct return address. Note: Returns must be sent to the specified address. Due to hygiene policies, opened or used products are not eligible for return.

Return shipping fees and all related costs are the responsibility of the customer.

Please contact us within 7 days of receiving your product. Include your order number and clear photos of the issue. We will assist you with the exchange or return process. Additionally, you can email support@akiys.com to help us manage the process together.

Once the returned item is received and inspected, refunds are processed within 5-10 business days and credited to your original payment method. Processing times may vary depending on your financial institution.